Refund Policy

This policy explains how billing, cancellation, and refunds work for a Lodekeep subscription. It is consistent with our Terms of Service. If anything here appears to conflict with the Terms, the Terms govern.

1. How billing works

Paid plans (Pro, Max, and Team) are billed monthly in advance through Stripe and auto-renew until you cancel. The Free plan is $0 and never charges you, so there is nothing to refund on it.

2. Cancel anytime

You can cancel at any time, from the Cancel subscription button on your billing page or through the Stripe customer portal. Cancellation takes effect at the end of your current billing period: you keep full access to your paid plan until that date, and you are not charged again after it. Because you keep the time you paid for, cancelling is how you stop future charges, not how you get money back for the current period.

3. Refunds

We do not offer refunds for partial or unused periods. Since Lodekeep has a free plan that lets you try the product before paying, and you can cancel anytime to prevent the next charge, paid periods that have already started are non-refundable. Where your local consumer law grants you a statutory refund or withdrawal right, we honor it in full.

4. Duplicate or erroneous charges

This is the exception. If you believe you were charged in error, for example a duplicate charge, or a charge after a confirmed cancellation, contact us and we will investigate and correct it.

5. Contact

For any billing question, email [email protected] from the address on your account. Include the charge date so we can find it quickly.